History

THE ROLLIER’S STORY

1922 – The Rollier brothers, Herman and Emil, open Rollier Brothers Plumbing. The business is located across from the intersection of Fifth Ave. and Wilkins in Shadyside. The brothers do plumbing, heating, and roofing service and repair.

1939 – Herman’s youngest daughter Alice marries H. Doyle Satterfield who began to work for the business in 1939. He suggests that they use the front of the building to open a neighborhood hardware store. Here they begin selling the items they used in their business to people in the area who were doing work for themselves.

1966 – The Satterfield sons (Bob, Chuck, and Doug) begin to work in the business along side their father, bringing new ideas to Rolliers. Shortly after the sons join the business the stores in Shadyside and Mt. Lebanon divide. Rollier Brothers Hardware remained in Shadyside and was run by other members of the family. The Mt. Lebanon store is renamed Rollier’s Hardware and is run by the Satterfield family.

1994 – The growing market causes Rollier’s to once again change to meet the times. Large hardware retailers are moving into the area and Rollier’s meets the challenge by designing and building a 52,000 square foot store on Washington Road. This new space is designed with the same basic ideas that were used when the original store opened in 1953: selection, convenience, and customer service. The new store is large (one city block) in order to compete with the selection of merchandise found at the larger retailers. This store is divided into smaller stores within a store to keep the “neighborhood store” feel, making it easier to shop than the other larger stores. Knowledgeable staff in each area helping customers with their projects continues to be what sets Rollier's apart from the competition. These ideas help Rollier's to continue to grow and compete in the market.

1928 – Brother Ralph joins the business as they build their new location on Walnut Street at the corner of Bellefonte. This gives the brothers the space they need to house their growing business.

1953 – Rollier Brothers expands to the South Hills, opening the first self-serve hardware store in the area. Rollier’s “Kwik-Serv” Hardware is also the first store around to prepackage nuts, bolts, and nails for convenience. The new store offers its customers a self-service easy to shop format. These concepts of fast convenient customer service begin to draw new customers to Rollier Brothers and the business continues to grow.

1976 – The 10,000 square foot yellow brick building is transformed with a barn façade. The “Big Red Barn” quickly becomes a landmark in the South Hills.

2008 – With the retail environment changing due to the Internet, the family decides to jump “head-first” into the world of online retailing. For years, we had heard comments from customers that this product was “hard to find” and that we are the only ones that carry “said” product. With this idea to sell unique items one couldn’t find in other retailers, the concept of our Internet site, called Hard to Find Items, was born! Working out of the same location as the retail store and warehouse, we were able to start this side of the business with very little overhead. It has grown to be a large part of our annual sales dollars.

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Rollier's Hardware

Phone: 412-561-0922

Email: info@rolliers.com 

Address: 600 Washington Road
Mt. Lebanon, PA 15228

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